Hospitality Insiders Club 18.09.18

18.09.18 (12:00 - 17:30)

Hestia Hotel Laulasmaa Spa


What's the TOPIC of the day:
"The Importance of Social Emotions in Hospitality Context - HR Focus" 

  • Applying the neuroscience of motivation in the workplace
  • The importance of social emotions in job satisfaction
  • SCARF - model (Rock, D. 2008) put to practice in employee motivation. 

Presented by Pekka Lampi  (Senior Lecturer of Haaga-Helia UAS)

Having a degree in Hospitality Management, Pekka is currently working as a senior lecturer in Haaga-Helia UAS. He holds the Certified Hospitality Educator Diploma. Pekka teaches in Haaga-Helia restaurant business management and entrepreneurship skills – both in Finnish and in English. Pekka has a long and varied experience in F&B management from operational and entrepreneurial perspective. Besides teaching at university, he is intensively involved with giving business trainings to different hospitality and tourism related companies on sales, customer service and managerial skills.  Pekka enjoys good music and good wine.


What's the CASE of the day:
Hestia Hotel Group - New Brand on the Market
(Including tour of the Hestia Hotel Laulasmaa Spa)
Presented by Kaisa Mailend (Managing Director of Hestia Hotel Group)


What's the SCHEDULE of the day 25.04.18
12:00 - 13:00 Lunch and networking at resto Verde in Laulasmaa Spa
13:00 - 14:30 Days topic - Keynote speaker Pekka Lampi
14:30 - 14:45 Coffe Break
14:45 - 16:15 Case of the day - tour of the house and presentation on Hestia Hotel Group by Kaisa Mailend. 
16:15 - 16:30 Coffe Break
16:30 - 17:30 Discussion and wrap-up of the venue




  • Seminars 4 times a year

  • Membership 400 EUR per year

  • The membership can start any time of the year and it lasts for a year from the first meeting

  • In case of hindrance participation can be transferred to a colleague

  • Price of a single seminar for a non­member is 150 EUR + VAT

  • Seminars are held in English and include lunch and coffee breaks.