Introduction to the Aviation, Airline and Airport Business

Sissejuhatav kursus lennundus- ja lennujaamaärisse
11.01.18 ja 24.01.18
11:00 -  16:30
Anne Koppatz ja Pekka Polvinen (Haaga-Helia UAS)
Toimumiskoht: Tallinn Airport - Zeppelin room (Tartu mnt 101, terminal 2nd floor) 



Day 1: Introduction to Operational Environment of Aviation, Airline and Airport Business + Individual Tasks/Homework
Day 2:  Cases of Key Trends and Developments in Aviation, Airport and Airline Business

Aviation business is one of those fields of businesses that are going through a rapid transformation of both business models as well as global new competition rules. New technologies, the customer driven business model focus and growing passenger and cargo volumes along with the high impact of aviation to global GDP bring the need for new actors, new competences and new talents into the industry.

This course gives you the basic knowledge, key actors and current trends transforming the aviation business environment. This course will also enhance your understanding the uniqueness of aviation business expressions, rules and regulations against the other mainstream businesses.

The aviation business course includes two training days, where you will learn the essentials of aviation business environment including key stakeholders through current case studies and team work.
The course is in English.

The course is best suited to:

• Professionals already working in aviation or aviation related industry;
• Various industry and service business professionals interested in aviation business.
• Anyone who is interested in acquiring specific knowledge of aviation business.


Learning outcome of the course:
Upon successful completion of the course, the participant will be able to:

  • Explain the current infrastructure and the role of stakeholders in aviation business
  • Explain the business models of the various actors within the aviation business
  • Be able to track and assess the impact of current and relevant trends in aviation business


Day 1

10:00 - 11:00 Registration & introduction
11:00 - 12:30 Orientation to the course theme and key expressions in Aviation Business
12:30 - 13:00 Lunch
13:00 - 14:30 Current Aviation Business Cases
14:30 - 14:45 Coffee break
14:45 - 16:15 Stakeholders & team exercise
16:15 - 16:30 Summary of day 1 and home assignment

Day 2

10:00 - 10:30 Warm-up and getting started 
10:30 - 12:30 Airline – Airport co-operation
12:30 - 13:00 Lunch
13:00 - 14:30 Customer experience driven business models in Aviation
14:30 - 14:45 Coffee break
14:45 - 16:15 Trends and future challenges in Aviation Business development
16:15 - 16:30 Conclusions and wrap-up 


About the coaches
Anne Koppatz has more than 20 years of experience from aviation business covering such fields as human resources, internal training, and service quality development. She has been deeply involved in developing the Aviation Business Programme at Haaga-Helia University of Applied sciences, where she currently acts as senior lecturer in the Aviation Business Programme including the Master’s degree Programme within Tourism and Aviation. She holds a Licentiate of philosophy (educ.) degree from The University of Helsinki. Anne has a passion for Aviation business education development and Service quality. She is recognized for her excellent Aviation industry connections.




Pekka Polvinen has more than 25 years of experience from various senior management and business development positions both from Finland and abroad. He has worked more than 10 years within airport related industries and has hands on experience from airports in Finland, Sweden, and the Netherlands.

He currently acts as principal lecturer in the Aviation Business Programme including the Master’s degree Programme within Tourism and Aviation at the Haaga-Helia University of Applied Sciences. He has also been deeply involved in developing the Aviation Business Programme at Haaga-Helia. Pekka holds a Licentiate degree in Economics and Business Administration from the University of Turku. He has also a professional management degree from Harvard Business School (Boston, USA). He has a passion for sales, marketing, and business development in Aviation Business.



299 EUR + KM 
249 EUR + KM (
Hospitality Insiders Club members)

Price includes lunch, coffee breaks and studymaterials

Registration deadline 31.12.17


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